Community Feedback
FREQUENTLY ASKED QUESTIONS
- We accept bank transfer (BACS) to our business bank account. Cash payment is accepted in adherence to our terms.
- You can pay using our “Buy Now” checkout button, which accepts VISA, Mastercard, Maestro credit/debit cards and various others. In some cases, we may need to wait 7-10 working days for our Card Merchant to approve the transaction before shipping to you.
- Payment for the watches and all applicable delivery charges is in advance to receiving your watch.
Meticulous research & study of the watch and its providence, a rigorous & secure buying process and a professionally trained Swiss watch expert ensures the authenticity of all watches for sale. All Wiseman’s watches come with a non time-specific guarantee of authenticity.
Wiseman’s specialise in providing a modern, luxury service for people investing in luxury watches. We work very hard to ensure the prices we offer, both for the sale of our stock and for the buy-in of watches, are extremely competitive. The customer service provided will ensure an excellent client experience.
For complete confidence when purchasing online, you can return the watch within 14 days if it’s not the right one for you. We simply ask that the watch is returned in the same condition it was sold in. For more information on how to return a watch, please get in touch at info@wisemanswatches.com
All watches are fully insured by our insurance provider in transit & storage.
UK
We offer a complementary next day delivery service for all UK orders placed before 3pm. If your order is placed after this time, or during the weekend, your item(s) will be dispatched on the nearest working day. We aim to despatch all orders on the day your funds have cleared through our bank. Please be aware that your parcel will require a signature in order to be delivered and tracking information will be supplied on the day of dispatch.
INTERNATIONAL ORDERS
We offer complimentary delivery on all international orders. If your order is placed before 12pm (GMT) your item(s) will be dispatched on the same day. We aim to get your order to you as quickly as possible, but in rare cases, local customs and excise authorities can introduce delivery delays that are out of our control. We will notify you of any delays where possible and a tracking number will be sent to you on the day of dispatch.
COLLECTION
Collection/Meeting is available within the area of Hampshire if you would prefer a face-to-face transaction.
Selling your watch to Wiseman’s couldn’t be easier. Once you have submitted an initial query telling us your watch's brand, series and model number, we will send you an estimate. You can then send us your watch, which we will inspect and issue you a final offer. If you’re happy, we will transfer the money into your account via Bank Transfer. You can learn the selling process here.
If you’re looking to upgrade to a different watch or get a better deal on the one you are selling, you can use your current watch in a part-exchange/trade simply by contacting us. It will be a combination of the buying and selling service and just as efficient.
Once you have made an enquiry, we will send you an estimated quote for the work. You will then need to send the watch to our service centre or office. We will send you a final quote after inspection, so that you can give us authorisation to begin your watch repair or service. The work will be completed by our manufacturer-accredited watchmakers using brand-approved tools and machinery. Your watch will be passed through a quality control process for a rigorous inspection. Then, once you have made payment, your watch will be returned to you, either by delivery or collection.